Effective Date: 6 January 2026
These Terms of Service, End User License Agreement, Acceptable Use Policy, and Data Processing Addendum (together, the "Agreement") govern your access to and use of the software, platform, website, applications, dashboards, APIs, automations, integrations, reports, notifications, and related products and services provided by CAILO PTY LTD ("CAILO," "we," "us," or "our") (collectively, the "Services").
By accessing, registering for, subscribing to, downloading, integrating with, or using the Services, you agree to be bound by this Agreement. If you do not agree to this Agreement, you must not access or use the Services.
If you use the Services on behalf of a company, business, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to this Agreement, and references to "you" and "your" include both you and that entity.
Subject to your compliance with this Agreement, CAILO grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal personal, household, or internal business use, as applicable, in accordance with this Agreement and any written agreement between you and CAILO.
Your use of the Services does not transfer ownership of any intellectual property rights to you. The rights granted under this Agreement are a license only and do not constitute a sale of any software, platform, or intellectual property.
If you do not agree to this Agreement, you must discontinue use of the Services and, where applicable, delete your account and revoke any third-party integrations or permissions connected to CAILO.
Unless expressly authorized by CAILO in writing, you may not copy, reproduce, distribute, publish, sell, resell, sublicense, assign, rent, lease, transfer, or otherwise make the Services available to any third party, in whole or in part.
You may make a single archival copy only where strictly necessary for lawful internal backup purposes, provided that such copy retains all copyright, proprietary, and confidentiality notices.
Any approved redistribution, reseller, partner, white-label, enterprise, or channel arrangement requires prior written consent from CAILO and may be subject to separate commercial terms.
You represent and warrant that:
The Services may be used by both consumers and business users. Some features, pricing, billing arrangements, integrations, and obligations may differ depending on whether you are using the Services for personal use or on behalf of a business.
Nothing in this Agreement is intended to exclude, restrict, or modify any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law, where those rights cannot lawfully be excluded, restricted, or modified.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must promptly notify CAILO of any unauthorized use of your account or any suspected security incident. CAILO is not liable for any loss or damage arising from your failure to maintain account security.
You agree to use the Services only in compliance with all applicable laws, regulations, third-party rights, and this Agreement.
You must not, and must not permit any third party to:
The Services contain copyrighted works, software, source and object code, trade secrets, confidential information, branding, graphics, interfaces, reports, documentation, and other intellectual property owned by or licensed to CAILO.
Except to the extent prohibited by law, you must not:
CAILO retains all right, title, and interest in and to the Services and all associated intellectual property rights. All rights not expressly granted under this Agreement are reserved by CAILO.
The Services may connect with, rely on, or interoperate with third-party providers, platforms, devices, APIs, vehicle data platforms, telematics systems, smart home systems, automation platforms, or other connected services.
Your use of third-party services may be subject to separate terms and privacy policies imposed by those third parties. CAILO does not control and is not responsible for the availability, legality, security, accuracy, performance, or continued operation of any third-party service.
CAILO may modify, suspend, or discontinue any integration at any time, including where required by technical, commercial, security, or legal considerations.
You acknowledge that the Services may rely on data provided by you, connected devices, vehicles, third-party APIs, automation platforms, cloud services, and internet connectivity.
CAILO does not guarantee that any telemetry, data feed, alert, notification, automation, report, workflow, insight, or output generated by the Services will be complete, accurate, uninterrupted, current, or error-free.
You are solely responsible for independently verifying outputs before relying on them for personal, business, operational, technical, legal, compliance, or safety-related purposes.
CAILO does not control vehicle operation or vehicle driving functions. However, the Services may connect to, trigger, support, inform, or be attached to automations, workflows, alerts, or routines operating in environments that may be safety-sensitive, including homes, businesses, workplaces, energy systems, access systems, monitoring systems, and connected devices.
You acknowledge and agree that:
To the maximum extent permitted by law, you assume all risks arising from the use of the Services in connection with any automation, routine, device control, notification dependency, or safety-sensitive environment.
If you purchase a paid subscription or other paid Services, you agree to pay all fees, charges, taxes, duties, and other amounts associated with your account in accordance with the pricing and billing terms presented to you at the time of purchase.
Unless otherwise stated in writing:
CAILO may offer free trials, promotional access periods, beta access, credits, or introductory offers from time to time. Unless otherwise stated in writing:
CAILO may make the Services available across multiple countries and territories. You are solely responsible for ensuring that your access to and use of the Services is lawful in each jurisdiction in which you or your users access or use them.
You must not use, export, re-export, transfer, or make the Services available in violation of any applicable trade laws, sanctions laws, embargoes, or export control regulations of Australia, the United States, the European Union, the United Kingdom, or any other applicable jurisdiction.
You represent and warrant that:
CAILO may suspend or terminate access where necessary to comply with law, sanctions requirements, or risk management obligations.
You are responsible for compliance with all laws and regulations applicable to your use of the Services, including those relating to privacy, data protection, electronic communications, consumer rights, surveillance, automation, access control, taxation, employment, vehicle data, telematics, and import/export compliance.
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless CAILO, its directors, officers, employees, contractors, affiliates, agents, licensors, service providers, and distributors from and against any claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:
To the maximum extent permitted by law, CAILO and its directors, officers, employees, contractors, affiliates, agents, licensors, service providers, and distributors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, business, contracts, goodwill, anticipated savings, data, opportunity, or business interruption arising out of or in connection with this Agreement or the Services, whether in contract, tort, negligence, statute, equity, or otherwise.
To the maximum extent permitted by law, CAILO's total aggregate liability arising out of or in connection with this Agreement or the Services will not exceed the greater of:
Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited.
Except as expressly stated in writing, the Services are provided on an "as is" and "as available" basis. CAILO makes no representations, warranties, guarantees, or conditions of any kind, whether express, implied, statutory, or otherwise, including as to merchantability, fitness for a particular purpose, title, non-infringement, compatibility, security, reliability, availability, or accuracy.
CAILO does not warrant that the Services will be uninterrupted, error-free, secure, or compatible with every jurisdiction, device, operating system, platform, or third-party service.
CAILO may suspend, restrict, or terminate your access to the Services immediately, with or without notice, if:
You may stop using the Services at any time and may cancel your account in accordance with the applicable cancellation process.
Upon termination:
CAILO may enter into separate written agreements, enterprise terms of service, service orders, master services agreements, subscription agreements, data processing addenda, security schedules, or other contractual arrangements with business, enterprise, channel, reseller, or strategic customers.
Where such a separate written agreement is executed by CAILO and the relevant customer, that separate agreement will govern to the extent of any inconsistency with this Agreement.
If no separate enterprise agreement, dedicated enterprise Terms of Service, or dedicated Data Processing Addendum has been signed by CAILO and the relevant customer, then this Agreement, including the Terms of Service, Acceptable Use Policy, and Data Processing Addendum contained herein, will remain fully binding and enforceable on that customer.
For clarity:
The Services, software, platform, dashboards, automations, APIs, reports, alerts, files, and all related materials are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
To the maximum extent permitted by law, CAILO disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing, usage, or trade practice.
CAILO does not warrant that any files generated, edited, displayed, transmitted, stored, or relied upon through the Services will be error-free, complete, timely, secure, or fit for any particular purpose.
Without limiting the foregoing, CAILO disclaims any warranty that automations, alerts, notifications, or integrations will occur at any particular time, in the correct sequence, or without failure, latency, interruption, or misconfiguration.
You agree that CAILO may collect, use, store, process, disclose, and transfer information as described in its Privacy Policy and as reasonably necessary to:
Where permitted by law, CAILO may use aggregated, anonymized, or de-identified data for analytics, benchmarking, research, security, product improvement, and service development, provided such data does not identify you personally.
You represent and warrant that you have obtained all rights, notices, permissions, and consents necessary for any personal data or third-party data you provide to CAILO or cause CAILO to process through the Services.
Your use of the Services may involve the processing of personal data. You acknowledge that:
Additional data processing terms applicable to certain business or enterprise customers are set out in the Data Processing Addendum below.
This Acceptable Use Policy forms part of the Agreement.
You must not use the Services to:
CAILO may investigate suspected violations of this Acceptable Use Policy and may suspend or terminate access to the Services, remove content, disable integrations, or take other reasonable action where it believes a violation has occurred or may occur.
This Data Processing Addendum ("DPA") applies to the extent CAILO processes personal data on your behalf as a processor or service provider in connection with your use of the Services. For enterprise or business customers, CAILO may provide a separate standalone DPA. Unless and until such separate DPA is executed by CAILO, this Section 8 forms the binding DPA between the parties.
Where you submit or make available personal data to CAILO through the Services, you are the controller or responsible business, and CAILO is the processor or service provider, except to the extent CAILO processes personal data for its own legitimate business purposes described in this Agreement and Privacy Policy.
CAILO will process personal data only for the purposes of:
You are responsible for:
CAILO will take reasonable steps to ensure that persons authorized to process personal data are subject to appropriate confidentiality obligations.
CAILO will implement and maintain reasonable technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure, taking into account the nature of the data and the risks involved.
You authorize CAILO to engage third-party subprocessors, including hosting, infrastructure, analytics, support, payment, and communications providers, as reasonably necessary to provide the Services. CAILO will remain responsible for managing such subprocessors to the extent required by applicable law.
You acknowledge and agree that personal data may be processed in Australia and other jurisdictions where CAILO or its subprocessors operate. Where required by applicable law, CAILO will take reasonable steps to implement appropriate safeguards for cross-border transfers.
Upon termination of the Services, CAILO may delete personal data in accordance with its standard retention practices, except to the extent retention is required by law, necessary for legitimate business records, dispute resolution, security, fraud prevention, or enforcement of this Agreement.
Where required by applicable law, CAILO will notify you of a confirmed personal data breach affecting personal data processed on your behalf within a reasonable time after becoming aware of it.
CAILO may modify, update, suspend, or discontinue any part of the Services at any time.
CAILO may also amend this Agreement from time to time. Updated terms will become effective when posted, unless a later effective date is stated. Your continued use of the Services after the effective date of updated terms constitutes acceptance of the revised Agreement.
This Agreement is governed by the laws of Queensland, Australia, without regard to conflict of law principles.
You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts competent to hear appeals from those courts.
Nothing in this clause prevents CAILO from seeking injunctive or equitable relief in any jurisdiction to protect its intellectual property, confidential information, systems, brand, or legal rights.
If any provision of this Agreement is found to be unlawful, void, invalid, or unenforceable, that provision will be deemed severed to the minimum extent necessary, and the remainder of the Agreement will remain in full force and effect.
This Agreement constitutes the entire agreement between you and CAILO PTY LTD in relation to the Services and supersedes all prior or contemporaneous understandings, communications, and agreements relating to the same subject matter, except for any separate written agreement signed by CAILO.
Any failure by CAILO to enforce any right or provision under this Agreement does not constitute a waiver of that right or provision unless acknowledged by CAILO in writing.
You may not assign, transfer, novate, or otherwise deal with any of your rights or obligations under this Agreement without CAILO's prior written consent.
CAILO may assign, transfer, novate, or subcontract its rights and obligations under this Agreement without restriction.
If you have questions regarding this Agreement, please contact us via our contact page.
CAILO PTY LTD [ABN 684 100 918]
Version 1.0 as at 6 January 2026